Revision Policy

Revisions are subject to the package selected at the time of purchase. Clients are entitled to free revisions as specified in their chosen package, provided the original concept and scope of work remain unchanged. Revision requests are typically completed within 48 hours.

Refund Policy

Any payment made towards a project becomes non-refundable once the initial concepts have been approved or revision requests have been made, unless Amazon USA Publication terminates the agreement for reasons other than the client’s breach or failure to fulfill obligations.

Refund requests are processed according to the following terms:

• A refund request may be submitted after the initial concepts are delivered. However, once the concepts are approved or revision requests are made, the refund offer becomes void.
• Once the project enters the revision stage, refunds will no longer be available.
• If a refund request is submitted before the initial concepts are delivered, the client may qualify for a full refund less a 10% administrative and processing fee.
• Refund requests submitted within 48 hours of the initial concept delivery may qualify for a 66% refund, less the applicable processing fee.
• Refund requests submitted within 48–96 hours of the initial concept delivery may qualify for a 33% refund, less the applicable processing fee.
• No refunds will be issued after 96 hours from the initial concept delivery.
• No refund requests will be accepted after 7 working days of customer inactivity.
• If the customer remains unresponsive for 5 consecutive working days during the project, no refund request will be entertained.
• Refund requests must be submitted to our support department and are reviewed individually. Amazon USA Publication reserves the right to approve or decline refund requests based on the circumstances of each case.
• No refunds will be granted once final project files have been delivered.

For website packages, refunds are not available after the homepage mockup has been approved or inner pages have been developed with the client’s approval.

For bundled services, refunds apply only to the individual service that has not yet been approved. For example, if a client purchases logo design and website design and approves the logo, only the website portion may be eligible for refund, subject to the refund policy.

Refund requests must include a valid reason based on the original project brief. If the work follows the approved brief, additional revisions will be provided instead of a refund.

Non-Disparagement

Both parties agree not to publish defamatory or damaging statements regarding one another, including employees, partners, or affiliates, on public forums, blogs, review platforms, or social media during or after the project.

Money Back Guarantee

Our Money Back Guarantee applies only to clients acting in good faith.

If it is determined that a client has placed identical orders with multiple agencies for the purpose of requesting refunds, Amazon USA Publication reserves the right to deny the refund request.

Original Design Guarantee

We guarantee that every design created by Amazon USA Publication is developed from scratch.

If a design is found to be substantially similar to an existing copyrighted work, we will provide a replacement design. Clients remain responsible for registering copyrights or trademarks where applicable.

How to Request a Refund

To request a refund, contact our support team through one of the following methods:

Phone

+1 (516) 210-6745

Email

info@amazonusapublication.com

Our support team will review your request and attempt to resolve your concerns through revisions whenever possible. If your request qualifies, it will be forwarded to our refund department for approval.

Upon approval of a refund, all intellectual property rights associated with the delivered work shall revert to Amazon USA Publication, and the client shall no longer have permission to use, reproduce, display, or distribute any project materials created by the company.

My Account

The client is responsible for regularly checking their account dashboard for project updates, revision requests, approvals, and communication.

Failure to review messages or respond promptly may affect project timelines and refund eligibility.

Quality Assurance Policy

Our creative team follows the project specifications provided by the client during the ordering process.

Every project undergoes research and quality review to ensure originality, accuracy, and professional standards.

100% Satisfaction Guarantee

We continue revising your project according to your selected package until all included revisions have been exhausted and reasonable satisfaction has been achieved.

Domain & Hosting

Where included in the purchased package, domain registration and hosting services are provided at no additional cost.

Email accounts associated with hosted websites may be configured using third-party applications such as Microsoft Outlook.

If a client chooses to host the website with another provider, complimentary email hosting may not be available.

Delivery Policy

Project files are delivered according to the estimated delivery schedule provided at the time of order confirmation.

Clients receive an email notification once project files have been uploaded to their account.

Custom projects are generally delivered within 5–7 business days, depending on project scope and client responsiveness.

Rush delivery options may be available for an additional fee.

Record Maintenance

Final project files are securely archived after delivery.

Clients may request copies of their completed files at any time by contacting customer support.

Customer Support

We provide customer support to assist with project updates, revisions, and general inquiries.

Contact Information

Amazon USA Publication

📞 Phone: +1 (516) 210-6745

📧 Email: info@amazonusapublication.com

📍 Address:

100 Duffy Avenue, Suite 510

Hicksville, NY 11801

Communication Policy

Clients acknowledge that Amazon USA Publication is responsible only for communications originating from our official email addresses ending in @amazonusapublication.com, our official website, and the phone numbers listed on our website.

We are not responsible for communications received from unauthorized third parties claiming to represent our company.

Contact Us

If you have any questions regarding these Terms & Conditions or our Refund Policy, please contact us:

Amazon USA Publication

📞 +1 (516) 210-6745

📧 info@amazonusapublication.com

📍 100 Duffy Avenue, Suite 510, Hicksville, NY 11801